Returns & Exchanges
At Murphy Door®, we stand behind the craftsmanship of our hidden door solutions and offer a 30-day return window for unused products in their original packaging. Please note that custom-built units may be subject to specific restocking fees or limitations due to their bespoke nature.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Shipment
Carefully repackage your door or hardware in its original crate or box, ensuring all components and installation manuals are included.
Ship to Warehouse
Affix the provided shipping label or use your preferred carrier to send the item back to our manufacturing facility for inspection.
Inspection and Refund
Once our quality control team verifies the item is in resalable condition, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing